Refund Policy
config.js.All sales are final. We do not offer refunds for Cleared Direct, Sky Gem packs, class plans or the ID check, including for unused time or unspent Sky Gems. You can cancel Cleared Direct any time so you are not charged again. If we charged you by mistake, we will fix it.
Cleared Direct subscriptions
- No refunds for any subscription period, including partly used months or years.
- Cancel any time so you are not charged again: on the website, open Manage subscription in the game; in the apps, use your App Store or Google Play subscription settings. You keep Cleared Direct until the end of the period you already paid for.
- Free trial: cancel before the 7 days end and you are never charged. If you do not cancel, the plan you picked starts and that charge is final.
- Renewal dates and prices are shown before you subscribe and in Manage subscription.
Sky Gem packs, class plans and the ID check
- No refunds, including for Sky Gems you have not spent.
- If the gold ID check cannot finish because of a problem on our side or Stripe's, your attempt is returned automatically so you can try again. This is a retry, not a cash refund.
Billing mistakes
If you were charged twice, charged after you cancelled, or charged for something you did not buy, email [SUPPORT EMAIL] from the email on your account within 60 days and we will refund the mistaken charge. Please contact us before opening a dispute with your bank: it is usually faster.
App Store and Google Play purchases
Purchases made in the iPhone, iPad or Android app are processed by Apple or Google, who decide refund requests under their own policies (reportaproblem.apple.com, Google Play refunds). We cannot refund those ourselves.
Chargebacks
If a payment is reversed through your bank or card company, we may remove the Cleared Direct time, Sky Gems or items it paid for.
Where the law says otherwise
This policy does not take away any refund or cancellation rights you have under the law where you live. Where the law requires a refund, we will give one. [Lawyer: confirm this "all sales final" policy for California and other states, purchases by minors, and, if you sell to the EU or UK, the 14-day withdrawal right and the consent checkbox needed at checkout to waive it for digital content.]